Occasionally there are exceptions, for example if the product is returned with damage from an HP service center. If you want to remove all files from the computer, click All drives. Otherwise, select the symptom below that best describes your issue and perform the troubleshooting steps provided. Windows 7 or Vista or XP operating system. Modify your browser's settings to allow Javascript to execute. Disable the Automatic Restart option in Advanced Boot Options If no error message is displayed, and the computer cannot start into Windows, do the following to disable the automatic restart feature in the Advanced Boot Option. Or, computer might restart or freeze with no message on a blue screen. If you have recently installed or replaced any components, such as adding more memory or a larger hard drive, do the following:. Press the power button to turn on the computer and look for blinking LED lights on the keyboard, or listen for beep tones.
Contact HPto schedule a repair with a certified HP service center.
The HP agent will determine if the HP notebook PC needs to the repaired at a service center. Locate a service center near you. Find the nearest centers for the following location and products: Authorized service providers.
HP Diagnostic Solutions
Lists the symptoms you see if the computer does not boot, an overview of the complete If your computer does not startup or boot into Windows, use this document to TRY OUR DIAGNOSTICS SOLUTIONS TO FIX ISSUES QUICKLY.
If you hear beep tones usually 1 - 6 tonescontact HP to report the number and duration of the tones, and receive technical assistance.
Sign out. The Choose an option screen opens. Customers may purchase the ADP plan through the retailer where they purchased the computer.
HP PCs How to Reset Your Computer to Factory Settings (Windows 10, 8, 7) HP® Customer Support
Fresh Start makes Windows Defender your default anti-virus program.
 Repair computer hp |
Asia Pacific and Oceania. Video: Repair computer hp HP 15 TOUCH SMART Disassembly and fan cleaning Laptop repair A black screen with no error message usually indicates a problem with the basic functionality of a critical component. An error message is displayed but is cleared if the computer attempts to automatically re-start. Video: Repair computer hp How to Repair a DEAD Computer When you press the power button, some of the LED lights on the keyboard blink or a beep tone is made to help identify specific hardware component errors. Contact HP to schedule a repair with a certified HP service center. The CSO number should be plainly viewable on the outside of the box. |
HP PCs Resetting Your Computer (Windows 10) HP® Customer Support
Use diagnostic tools to find and fix issues. Provides examples of what a cracked LCD looks like, the general repair or This can void warranty options and cause further damage to the computer. Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls .
Go to HP Customer Support and enter your product information.
Mid and later models with EFI. Select registration option.
Select registration option. Repairs generally take business days. Make sure the driver is up to date. On the Windows Update window, click Check for updates.
Repairs generally take business days.
Scheduled backups can help you recover some, if not all, of your information in the event that something happens to the original files on your computer.
Confirm Back. Blink codes and beep tone codes have a similar purpose but the number of blinks or beeps does not indicate the same error conditions.